Frequently Asked Questions

We are a small business just like you. We are a 100% commission based, full-service brand representa1ve group. We search for the best lines, innova1ve products, and brands commiDed to our independent retailers. We don’t work with big box and we are truly here to take care of you and your customers’ needs. We are more than just a website or computer, we are people who truly care about you, your business, your customers, and their pets. We bring you over 50 years of industry experience and knowledge.

When you order from ACS you are helping support 17 people, 9 dogs, 8 horses, 8 cats, 8 bird, 43 chicken, 5 ducks, 1 goose, 40 cows, 2 geckos, 1 tortoise, 7 fish, and a bunch of cute little shrimp 😊

As a commissioned based small business, we are responsible for all of our own expenses. Each order you place directly with us helps us be able to con1nue to do what we do and support our families. We have an easy to use online portal that our customers have access to use if this is a preferred method of ordering. Otherwise, let us handle the work by ordering with your POS, photos of notes and/or displays, or just give us a call.

We understand that vendors need to be on these platforms to successfully cover the entire nation, but they can not exclude areas where reps are present.

- While we can not always match these compeitors (they have investor funding) please reach out with any promos you see so we can work to get those for you direct as well. These platforms are to us as Chewy or Amazon is to you. Much like you with your customers, we all hope our personal service far exceeds any benefits of ordering through these platforms.

No, there is never a cost to you ever There is also no extended cost from our vendors. They utilize us to make both your life and theirs easier while using us to be their brand ambassadors.

We take care of your orders in whatever manner is the most help to you; in store, text, email, over the phone, on our website, POs, etc. We can get you your invoices, help with damages and/or returns, show you samples, give merchandising ideas and more. We can take care of it all so you don’t have to. We are here for you before, during and a\er your purchases. We’re not just order takers.

We strive to work with all vendors to keep minimums low and get you free freight tiers whenever we can. We make sure you can keep your 50% margin (even when freight needs to be built in) while being compe11ve.

We can make it feel just like your distribution orders (only better)! Let us do the work for you and take care of getting it to the right vendor in the format they need. Use our website just like distribution and put ANY brand in your cart and check out at the same 1me. We can take it from there.

If you have any questions we have not covered, we’d love to hear from you and help you get to know is better!